Returns & Exchanges
At Zimeo USA, we want you to be completely satisfied with your home decor and furniture selections. If your purchase isn't the perfect fit for your space, you can return eligible items in their original condition within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Prepare the Package
Carefully repackage the items in their original boxes with all protective padding to ensure they arrive back at our warehouse safely.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing