Frequently Asked Questions
Everything you need to know about Zimeo USA home products, shipping, and more.
What is the standard shipping time for Zimeo USA products?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
Does Zimeo USA offer a warranty on home furniture and decor?
Yes, all our products come with a 1-year limited warranty covering manufacturing defects to ensure the highest quality for your home.
What is your return policy if I am not satisfied?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern financing options like Affirm and Klarna for larger home purchases.
Are your products sustainably sourced?
At Zimeo USA, we prioritize sustainability. We work closely with our manufacturers to ensure materials are ethically sourced and meet environmental safety standards.